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Remote Customer Service Representative

Offer Operations – Austin, Texas
Department Offer Operations
Employment Type Contractor
Minimum Experience Entry-level

Remote Customer Service Representative 

We're looking for a motivated, tech savvy, detail oriented customer service representative with strong negotiation skills, able to work remotely (work from home) and provide our sellers with the best possible experience. This is a commission only, contractor (non-employee) opportunity with no cold calling required. US-based applicants only.

What That Means

You’ll be an important member of our team. You’ll do things like:

  • Learn the inner workings of the car buying industry and use that knowledge to provide the best customer service experience possible
  • Answer questions and assist sellers with getting an offer for their vehicle via inbound phone calls
  • Gather specific information from the sellers regarding the condition of their vehicle and then provide them with an offer
  • As the first point of contact, you’ll have to identify the needs of our sellers and get them to the right place for assistance when they’re not looking to get an offer for their vehicle

We pride ourselves on providing awesome experiences to our sellers and each other, so be prepared to wow us with your knowledge, skill, and can­-do spirit. On a daily basis, you'll handle incoming calls from sellers looking to get an offer for their vehicle. You’ll be responsible to continue to grow in your knowledge of the car buying industry and the understanding of vehicles and their parts to best assist our sellers.

What You’ll Need 

  • A minimum of 1 year customer service experience preferably in a call center setting
  • Strong data entry/typing skills (45+ WPM preferred)
  • Excellent verbal and written communication skills with a strong attention to detail and grammar
  • Well-rounded technology capability
  • High school or equivalent education

What You’ll Get

  • Monthly commission payment
  • Ability to schedule your work around your life
  • Be your own boss while working from home
  • Save money and time not having a daily work commute

Who We Are

Peddle is a modern car buying service that makes selling a car fast, easy, and worry-free. Sellers simply answer a few questions about their vehicle and are instantly presented with an offer. To complete the sale, sellers can choose to have a carrier pick up their vehicle at no cost or they can deliver it to a specified drop off location. Either way, the seller is paid on the spot. Alternatively, if a seller is looking to sell for a higher amount than offered, Peddle also provides the option for sellers to list their vehicle for their asking price at no additional cost. Listings are then promoted to Peddle’s national network of car buyers.

Peddle’s buyer network consists of top licensed whole and salvage dealers who buy used and junk cars for resale, parts, or scrap. Buyers can place pre-set bids based on the types of vehicles they're interested in purchasing, this allows Peddle to provide instant offers. They can also browse through seller listings, view photos, and other detailed information about each vehicle, to determine if they’d like to buy or make a counteroffer to sellers.

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  • Location
    Austin, Texas
  • Department
    Offer Operations
  • Employment Type
  • Minimum Experience
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